Welcome to FNACH.com (“FNACH”, “we”, “our”, or “us”). This Billing Policy explains how billing, payments, subscriptions, and refunds work for services provided through our website.

By subscribing to any paid service on FNACH.com, you agree to this Billing Policy.

1. Subscription Plans

FNACH offers two types of subscription plans:

1.1 Free Subscription

Users may create a basic listing on FNACH.com at no cost.

The Free Plan may include:

Basic business or service listing

Limited visibility within the platform

Limited listing features

Limited edits or updates

FNACH reserves the right to modify features available in the Free Plan at any time.

1.2 Premium Subscription

Premium subscriptions provide enhanced listing visibility and additional features.

Premium features may include:

Featured or priority listings

Enhanced business profiles

Additional media uploads (photos/videos)

Analytics or listing performance insights

Increased search visibility

Promotional placement within the platform

Premium features may change from time to time.

2. Billing Cycle

Premium subscriptions are billed on a recurring basis, depending on the plan selected during purchase. Available billing cycles may include:

Monthly

Quarterly

Annually

Billing begins immediately after payment confirmation.

Users will be charged automatically at the beginning of each new billing period unless the subscription is cancelled.

3. Payment Methods

FNACH accepts payments through approved payment processors which may include:

Debit cards

Credit cards

Online payment gateways

Other supported payment methods available on the platform

Payments are processed securely through third-party payment providers. FNACH does not store full payment card details.

4. Automatic Renewal

Premium subscriptions automatically renew at the end of each billing cycle unless cancelled.

By subscribing, you authorize FNACH to charge your selected payment method for renewal fees.

You may cancel your subscription at any time before the next billing cycle to avoid renewal charges.

5. Price Changes

FNACH reserves the right to modify subscription pricing.

If pricing changes:

Existing subscribers will be notified in advance.

New pricing will apply starting from the next billing cycle.

Continued use of the Premium service after the price change constitutes acceptance of the new price.

6. Refund Policy

Payments made for Premium subscriptions are generally non-refundable.

However, refunds may be granted in the following situations:

Duplicate payments

Billing errors

Technical issues preventing listing activation

Refund requests must be submitted within 7 days of the transaction.

FNACH reserves the right to approve or deny refund requests.

7. Cancellation Policy

You may cancel your Premium subscription at any time through your account dashboard.

Upon cancellation:

Your Premium features will remain active until the end of the current billing period.

Your account will automatically revert to the Free Plan afterward.

No partial refunds will be issued for unused time.

8. Failed Payments

If a payment fails:

FNACH may attempt to process the payment again.

Premium features may be temporarily suspended until payment is successful.

If payment remains unresolved, the account may revert to the Free Plan.

9. Account Suspension or Termination

FNACH reserves the right to suspend or terminate accounts that:

Violate platform policies

Provide false information

Engage in fraudulent or abusive activity

No refunds will be issued for accounts terminated due to policy violations.

10. Taxes

Users are responsible for any applicable taxes, duties, or government charges associated with their subscription where required by law.

11. Changes to This Billing Policy

FNACH may update this Billing Policy from time to time.

Updated versions will be posted on FNACH.com with a revised “Last Updated” date.

12. Contact Information

For billing questions or support, please contact:

FNACH Support
Email: support@fnach.com
Website: https://fnach.com